Returns & Exchanges
At ReLoved by Frank & Eileen, we stand by the enduring quality of our pre-loved essentials and want you to be completely satisfied with your purchase. If your item doesn't fit or feel quite right, we offer a 14-day return window for a seamless refund or store credit.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the pre-paid shipping label provided in the portal; a small return shipping fee will be deducted from your final refund.
Pack with Care
Place your ReLoved items in their original packaging or a secure mailer, ensuring all original tags and labels remain attached.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number; once received, our team will process your refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing